Official Policies

Reservation process: We recommend that you send your deposit in early to ensure space. We will send you a receipt/invoice acknowledging your tour deposit and indicating the balance due with the final payment date. We do not mail another reminder. We will also enclose an insurance information and policy statement, confidential emergency contact form. Please complete these and return with your final payment. When we receive your final payment, we will mail several items to you: 1) A final payment receipt and a tour joining sheet confirming your pick up location and time, also advises you of the estimated return time. 2) A list of hotels with address and telephone numbers. We recommend that you make copies and leave them with friends and relatives. 3) A general information sheet with suggested clothing and items to bring for your comfort.

Pre- and/or post- tour arrangements: We offer a special rate for those passengers desiring pre-and/or post-tour hotel accommodations. Arrangements will be made on request. These charges are not included in tour price and must be settled directly with hotel.

Credit cards: We accept VISA and MASTERCARD.

Refunds, travel insurance and cancellations: Trip insurance is now included on most tours. Please note, the insurance premium is non-refundable if you cancel the trip after final payment due date (usually 30-45 days prior to departure.)

Centennial TravelPoints regrets having to cancel any tour. It's disappointing to you if the trip you were planning on is cancelled due to underenrollment. It's disappointing to us if we can't accommodate your wishes to join a departure date. Help us avoid cancellations by signing up early and encouraging your friends to also reserve early. Remember, our deposit requirements are reasonable and fully refundable if Centennial must cancel a tour.

On-tour policies: For the comfort of all passengers, no smoking or consumption of alcohol is permitted on motor coaches. Stops are scheduled at least every two to two and a half hours. Seat rotation will be conducted on a twice daily basis to afford all passengers a variety of views.

Consumer protection: The travel industry is unregulated and it's important to check credentials. Centennial TravelPoints carries professional liability insurance which covers business errors and omissions. We belong to the National Tour Association and to their Consumer Protection Plan which protects your deposits and payments in the event of your tour operator's bankruptcy.

Centennial TravelPoints reserves the right to:
* Alter the itinerary of a tour for the comfort and safety of our passengers and provide reasonable
substitution of accommodations or activities.
* Decline to accept or retain any tour member should such person's health, mental condition, physical handicap or general deportment impede the operation of the tour, or the rights, welfare or enjoyment of other tour members.
* Cancel a tour due to lack of participation.

Statement of responsibility: Centennial TravelPoints is responsible for making arrangements for tour services listed on our flyers, including transportation, sightseeing, hotels and meals. The suppliers for these arrangements are independent contractors and are not affiliated with Centennial TravelPoints. We are not liable for any damages, loss or expense occasioned by any act of omission by any supplier providing tour services. We are not responsible for any extra costs or losses resulting from any damage, expense, or inconvenience caused by delayed or cancelled transportation services, changes in schedule, strikes or inclement weather conditions beyond the control of Centennial TravelPoints. We are not liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accident or illness.